This policy covers fees paid to Novara Consulting Group LLC for taking part in a WorkReadyMN event as an exhibitor, vendor or sponsor. It forms part of the participation terms you agreed to when you applied.
Attending as a job seeker is free, so there is nothing to refund.
IF YOU CANCEL
Tell us in writing at heather@workreadymn.com. The date we receive your email is the date we use.
More than 30 days before the event: full refund, or move your fee to a later event, whichever you prefer.
15 to 30 days before the event: we refund half, or move your whole fee to a later event. Moving it keeps the full value, so most organizations choose that.
14 days or fewer before the event: no refund. By then your space is committed, printed material naming you has usually gone out, and we cannot fill the space. You may still send different staff in your place at no charge, or ask us to move your fee to a later event. Moving it this late is at our discretion and we will not unreasonably refuse.
Not turning up, without telling us: no refund.
IF WE CANCEL, POSTPONE OR MOVE THE EVENT
You choose: a full refund, or your fee moved to the rescheduled date or a later event. We will tell you as soon as we can and will ask you which you would like. If we do not hear from you within 30 days, we move your fee to the next comparable event and tell you we have done so.
This is the same whether the cancellation is our decision or is forced on us by something outside our control, such as severe weather, loss of the venue, a public health order or a government restriction.
SPONSORSHIPS
A sponsorship is refunded on the same timetable, with one difference: if any part of what you paid for has already been delivered before you cancel, such as your logo on printed flyers, on signs already produced, or in email already sent, we deduct the direct cost of what was produced. We will show you those costs.
IF WE END YOUR PARTICIPATION
If we end your participation because you broke the terms, no refund is due. This is set out in the participation terms.
HOW REFUNDS ARE PAID
Refunds go back to the original payment method. Card refunds usually reach you within 5 to 10 business days once we issue them, depending on your bank. If you paid by check or transfer, tell us where to send it and allow up to 30 days.
We refund the fee you paid us. We do not deduct card processing fees from your refund.
If you have an unpaid invoice and cancel, the same timetable decides what you still owe.
CHANGING WHO ATTENDS
Sending different people from the same organization is free and needs no notice. Tell us the names before the event if you can, so the badges are right.
Transferring your space to a different organization needs our written agreement, which is covered in the participation terms.
QUESTIONS AND DISAGREEMENTS
Ask us at heather@workreadymn.com. If you think this policy has been applied unfairly, say so and a person will look at it again. We would rather sort it out directly than have you take it further.
This policy may change. The version in force when you applied is the one that applies to your event.